Mitigation Operations Manager

Servpro•Omaha, NE

2d•Onsite

About The Position

SERVPRO Team Toft is seeking an experienced Mitigation Operations Manager to lead and develop its Mitigation division. The role owns daily operations, production, team performance, customer experience, financial results, and operational readiness. It calls for a hands-on, servant-minded leader who can motivate employees, establish clear expectations, hold teams accountable, and help improve the division's performance and growth. The manager oversees mitigation supervisors, project managers, and production employees; coordinates projects from emergency response through completion; and works with the General Manager, Owner, HR, and company leadership on business goals, staffing, and compliance. The position is primarily office-based, with regular field visits and jobsite involvement, local travel, and occasional out-of-area and overnight travel. It is full-time, Monday through Friday, 7:00 a.m. to 5:00 p.m., with a minimum of 45 hours per week. Occasional physical jobsite activities include lifting, climbing, standing, and walking in varying environmental conditions; appropriate safety equipment, including respirators when required, must be used. Compensation is $75,000–$80,000 per year. Benefits include paid holidays and PTO, health, dental, and vision insurance, a 401(k) with company match, profit sharing, employee referral and work anniversary bonuses, supplemental benefits, advancement opportunities, an on-site gym, and provided uniforms, tools, and PPE. Benefit eligibility and timing vary by tenure. Employment offers are contingent on a background check and electronic verification of employment eligibility. The role is employed by an independently owned and operated SERVPRO franchise.

Requirements

At least 5 years of business operations experience.
At least 3 years of management experience.
At least 2 years of mitigation management experience.
At least 2 years of Xactimate experience.
Strong knowledge of restoration production, estimating, job costing, and quality control.
Demonstrated experience leading and developing employees and teams.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Ability to lift up to 50 pounds independently and up to 100 pounds with assistance, climb, stand, walk, and work in varying environmental conditions at jobsites.
Use required safety equipment, including respirators when required.
Available to work full-time Monday through Friday, 7:00 a.m. to 5:00 p.m., at least 45 hours per week, with primarily local travel and occasional out-of-area and overnight travel.

Nice To Haves

Large-loss restoration management experience.
Experience leading multiple mitigation crews, supervisors, and project managers.
Commercial restoration and complex project experience.
Storm response and catastrophe operations experience.
SERVPRO experience and familiarity with SERVPRO systems and processes.
IICRC certifications, especially WRT, ASD, and AMRT.

Responsibilities

Own daily mitigation operations and ensure projects are completed efficiently, profitably, and to SERVPRO standards.
Lead production activities, monitor job progress, and keep projects moving forward.
Oversee scheduling, staffing, resources, estimating, documentation, and job costing.
Set production goals and expectations, hold teams accountable, and identify ways to improve efficiency, productivity, and profitability.
Lead operational responses to major losses, emergencies, and storm events; oversee after-hours calls, emergency schedules, and job assignments.
Lead, motivate, coach, and develop mitigation supervisors, project managers, and production employees.
Build a culture of teamwork, ownership, accountability, and continuous improvement; develop future leaders.
Work with HR and company leadership on recruiting, hiring, training, and employee retention.
Ensure customers receive strong service from initial emergency response through project completion; address concerns and help teams find solutions.
Maintain workmanship, documentation, quality-control, and professionalism standards, and build relationships with customers, vendors, and business partners.
Monitor division revenue, expenses, gross profit, and job profitability; review estimates, production costs, and project performance.
Partner with the General Manager and Owner to establish and achieve business goals, using performance metrics to improve results.
Keep vehicles, equipment, facilities, and supplies maintained and ready; ensure equipment inventory, maintenance, and proper use.
Maintain safety standards, ensure employees follow company procedures, and work with leadership to maintain regulatory compliance.