Mitigation Operations Manager

Saige Partners•Omaha, NE

About The Position

The Mitigation Operations Manager oversees mitigation operations and is responsible for operational efficiency, profitability, team development, and customer experience throughout the restoration process. Working closely with ownership and senior leadership, the manager supports business growth while maintaining service, quality, and operational standards. The role leads daily operations, manages emergency response, develops personnel, oversees quality assurance and compliance, improves processes, and monitors financial and operational performance. It also includes oversight of facilities, fleet, equipment, inventory, and supplies. The position is typically Monday through Friday, 7:00 AM to 5:00 PM, with a minimum of 45 hours per week. Additional hours, evenings, weekends, and on-call availability may be required. Regular local jobsite and company-location travel is expected; occasional overnight and out-of-area travel may also be required.

Requirements

At least 5 years of business operations experience.
At least 3 years of management experience.
At least 2 years of mitigation management experience.
Strong leadership, organizational, and team-building abilities.
Excellent verbal and written communication skills.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and industry-related technology.
At least 2 years of Xactimate experience.

Nice To Haves

Large-loss restoration experience.
IICRC Water Restoration Technician (WRT) certification.
Applied Structural Drying (ASD) certification.
Applied Microbial Remediation Technician (AMRT) certification.
Fire & Smoke Restoration Technician (FSRT) certification.
Other applicable restoration industry certifications.

Responsibilities

Lead daily mitigation operations to achieve departmental performance, financial, and customer satisfaction goals.
Develop and execute operational strategies that support business growth and company objectives.
Ensure mitigation projects are completed safely, efficiently, and according to established standards.
Monitor performance metrics and implement improvements to productivity and profitability.
Manage after-hours emergency response, including calls, scheduling, staffing, and project oversight.
Recruit, train, coach, and develop mitigation personnel and future leaders.
Promote accountability, teamwork, continuous improvement, and customer service.
Conduct performance evaluations and provide ongoing feedback and development opportunities.
Maintain staffing levels that support operational demand and business growth.
Establish and maintain quality assurance procedures and operational best practices.
Ensure projects meet quality, safety, regulatory, and customer satisfaction standards.
Address customer concerns and help resolve escalated service issues.
Promote consistent service delivery and a positive customer experience throughout the project lifecycle.
Evaluate workflows and identify opportunities to improve efficiency, consistency, and scalability.
Partner with leadership to maintain compliance with applicable local, state, and federal regulations.
Develop and maintain operational systems, processes, and reporting procedures.
Oversee facility maintenance, fleet management, equipment utilization, inventory, and consumable supplies.
Monitor departmental performance, operational results, and key performance indicators.
Support budgeting and cost-control initiatives to improve profitability.
Ensure accurate project documentation, job costing, and operational reporting.
Identify opportunities to improve financial performance and resource utilization.
Participate in professional development and industry training, and stay informed about restoration trends, technology, and best practices.
Assist with special projects and additional responsibilities as assigned.