Mitigation Operations Manager

SERVPRO of Omaha Southwest•Omaha, NE

22h•$75,000 - $80,000•Onsite

About The Position

SERVPRO Team Toft is seeking an experienced Mitigation Operations Manager to lead its Mitigation division, develop employees and leaders, drive production, and improve operational results. This hands-on, servant-leader role oversees daily operations, project delivery, team development, customer experience, financial performance, and operational readiness. The manager partners with the General Manager and Owner to meet business goals and works with HR and company leadership on recruiting, hiring, training, and retention. The position is full-time, Monday through Friday, 7:00 a.m. to 5:00 p.m., with a minimum of 45 hours per week. It is primarily local-travel and office-based, with regular field visits and jobsite involvement, and occasional out-of-area and overnight travel. Occasional physical jobsite activities include lifting up to 50 pounds independently and up to 100 pounds with assistance, climbing, standing, walking, and working in varying environmental conditions. Required safety equipment, including respirators when needed, must be used. Employment offers are contingent on successful completion of a background check and electronic employment eligibility verification through Form I-9 and the federal employment verification process. The SERVPRO franchise is independently owned and operated; employees are hired and supervised by the franchise, not by Servpro Industries, LLC or Servpro Franchisor, LLC.

Requirements

At least 5 years of business operations experience.
At least 3 years of management experience.
At least 2 years of mitigation management experience.
At least 2 years of Xactimate experience.
Strong knowledge of restoration production, estimating, job costing, and quality control.
Demonstrated experience leading and developing employees and teams.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Servant-leadership mindset, with the ability to motivate people while maintaining high standards and accountability.
Ability to stay calm, focused, and solution-oriented during busy periods and to lead by example.
Full-time schedule of Monday through Friday, 7:00 a.m. to 5:00 p.m., with a minimum of 45 hours per week.
Primarily local travel, with occasional out-of-area and overnight travel; office-based leadership with regular field visits and jobsite involvement.
Ability to perform occasional jobsite activities, including lifting up to 50 pounds independently and up to 100 pounds with assistance, climbing, standing, and walking, and working in varying environmental conditions; use safety equipment, including respirators when required.
Successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process.

Nice To Haves

Large-loss restoration management experience.
Experience leading multiple mitigation crews, supervisors, and project managers.
Commercial restoration and complex project experience.
Storm response and catastrophe (CAT) operations experience.
SERVPRO experience and familiarity with SERVPRO systems and processes.
IICRC certifications, especially WRT, ASD, and AMRT.

Responsibilities

Take ownership of daily Mitigation operations and ensure projects are completed efficiently, profitably, and to SERVPRO standards.
Lead production activities, monitor job progress, and keep projects moving forward.
Oversee scheduling, staffing, resources, estimating, documentation, and job costing.
Set production goals and expectations, hold teams accountable, and identify ways to improve efficiency, productivity, and profitability.
Lead operational response during major losses, emergencies, and storm events; oversee after-hours calls, emergency schedules, and job assignments.
Lead, motivate, coach, and develop mitigation supervisors, project managers, and production employees.
Build a culture of teamwork, ownership, accountability, and continuous improvement; develop future leaders.
Work with HR and company leadership on recruiting, hiring, training, and retaining employees.
Ensure customers receive outstanding service from initial emergency response through project completion; address concerns and help find solutions.
Maintain standards for workmanship, documentation, and quality control, and build relationships with customers, vendors, and business partners.
Monitor division revenue, expenses, gross profit, and job profitability; review estimates, production costs, and project performance.
Partner with the General Manager and Owner to establish and achieve business goals; use performance metrics to improve results.
Ensure vehicles, equipment, facilities, and supplies are maintained and ready; establish accountability for inventory, maintenance, and proper equipment use.
Maintain safety standards, ensure employees follow company procedures, and partner with leadership on regulatory compliance.