Operations Manager

SP Plus•Manhattan, NY

About The Position

SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences. The Operations Manager is responsible for overseeing a parking facility and its team, delivering a strong client and customer experience, maintaining safe and compliant operations, and managing the facility’s financial performance and day-to-day needs. The role includes staff hiring and development, budget and revenue oversight, vendor coordination, accounting tasks, facility maintenance monitoring, and handling damage claims. The location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to valid medical or religious accommodation. The position is located in Manhattan, New York. The stated salary range is $75,000–$82,000 annually. Eligible employees may participate in benefit plans that include medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Strong customer-service orientation, including a passion for delivering customer experience and client satisfaction and finding unique ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems, such as Microsoft Office Suite.
Ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and an acceptable driving record.
Must meet the location’s COVID-19 vaccination requirement, subject to valid medical or religious accommodation.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently, and communicate proactively with clients about operational improvements.
Hire, develop, train, and supervise a diverse team of employees.
Determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily functions.
Ensure compliance with parking, security, and cash control procedures.
Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and operation budget management.
Identify the location’s procurement and vendor service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims.
Recommend and implement plans or programs to improve operational safety and prevent similar claims from occurring or recurring.
Implement policies and procedures to ensure compliance with OSHA laws.