Operations Manager Jobs

About The Position

Requirements

• Associate degree in business or equivalent in work experience
• 1+ year experience in a customer service environment
• Advanced proficiency in Windows environment, with emphasis Outlook, Teams, Excel, and Word
• Strong telephone and interpersonal communication skills

Nice To Haves

• Minimum of 1 year experience in a business setting, healthcare preferred
• Bilingual/conversational in Spanish

Responsibilities

• Answers all incoming calls in a pleasant and professional manner and handles calls accordingly ensuring customer satisfaction through effective communication and accurate call triaging.
• Maintains patient, employee, and agency confidentiality in all aspects of the job.
• Protects confidential documents in a manner that prevents unauthorized access.
• Shares information appropriately and timely in accordance with agency policy.
• Reports all client concerns to the Clinical Supervisor immediately.
• Maintains schedule for services requested and provided to agency patients.
• Updates assignments for direct care employees to assure safe and effective coverage of patient needs.
• Reports any scheduling changes and/or patient concerns to on-call staff and clinical teams.
• Assures direct care employees receive complete and accurate directions and information about patient needs as directed by licensed professional staff, care plan, and service request.
• Interacts with patients, staff, and the public in a fast-paced, dynamic environment.
• Participates in appropriate continuing education, committee and meetings as may be requested and/or required by their immediate supervisor.
• Follows, performs, and stays up to date on all Customer Service protocols via teams, weekly emails, etc.
• Performs other duties as assigned.