Field Operations Manager – Emergency Restoration / Water Mitigation

Bosun • Jackson, MS

2d • Onsite

About The Position

The Field Operations Manager leads the emergency restoration and mitigation department for a property restoration company in Jackson, Mississippi. This hands-on leadership role owns department staffing, daily operations, customer experience, quality, and financial performance. The manager leads and develops field technicians and crew leaders, coordinates multiple crews and resources across job sites, responds to emergencies, resolves escalated customer concerns, and monitors operational performance. Restoration experience is not required; the company will provide restoration-specific training to a qualified leader.

Requirements

• At least 3 years of experience in field operations, service management, construction, maintenance, or a comparable industry.
• At least 2 years of direct supervisory experience managing field employees or technicians.
• Experience scheduling multiple crews, coordinating resources, and managing simultaneous jobs.
• Demonstrated ability to coach employees, address performance concerns, and enforce standards.
• Experience handling customer complaints and resolving difficult situations.
• Understanding of labor costs, budgets, productivity, and operational efficiency.
• Comfort using mobile technology, scheduling software, digital documentation, and reporting systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage urgent situations and changing priorities calmly and decisively.
• Willingness to participate in after-hours emergency response and a rotating on-call schedule.
• Valid driver's license.

Nice To Haves

• Experience in water damage restoration, fire restoration, mold remediation, or property damage mitigation.
• IICRC certifications such as WRT, ASD, AMRT, or FSRT.
• Experience managing an emergency response or restoration department.
• Familiarity with insurance claims, adjusters, or property damage documentation.
• Experience using restoration management software.

Responsibilities

• Lead, coach, and develop field technicians and crew leaders; set expectations and hold employees accountable for performance, productivity, and quality.
• Conduct daily team meetings to review schedules, priorities, equipment, and job progress.
• Address performance issues and help recruit, train, and develop employees for future leadership roles.
• Build a positive team culture based on accountability, integrity, and respect.
• Manage multiple crews and coordinate daily schedules, technician assignments, vehicles, equipment, and materials.
• Respond to emergencies, unexpected changes, and scheduling conflicts; participate in a rotating on-call schedule for evenings, weekends, and holidays.
• Monitor job progress, conduct job-site visits, resolve issues, and ensure projects are completed efficiently and meet quality standards.
• Maintain equipment, vehicles, inventory, and supplies for operational readiness.
• Handle escalated customer concerns and communicate professionally and compassionately with homeowners, commercial property owners, and other stakeholders.
• Ensure crews follow safety procedures, company standards, and service expectations.
• Oversee accurate, timely job documentation, including photographs, work logs, equipment records, and required forms.
• Coordinate with other departments to support smooth project transitions.
• Monitor labor hours, employee productivity, equipment usage, and project expenses.
• Manage departmental efficiency, profitability, and customer satisfaction; identify process improvements, cost reductions, and ways to eliminate delays.
• Track KPIs and use operational data to improve results.
• Take ownership of department performance and communicate progress to leadership.
• Lead by example and help in the field when needed.

Benefits

• Performance-based bonus opportunity, with total earning potential up to $85,000.
• Company vehicle and fuel provided.
• Health and dental insurance.
• Paid time off and holidays.
• Company-paid industry training and continuing education.
• Opportunities for professional growth and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed