Field Operations Manager – Emergency Restoration / Water Mitigation

Bosun • Jackson, MS

1d • $60,000 - $75,000 • Onsite

About The Position

On behalf of a nationally recognized property restoration company in Jackson, Mississippi, this Field Operations Manager will lead the emergency restoration and mitigation department. This hands-on leadership role owns the department’s people, daily operations, customer experience, quality, and financial performance. Previous restoration experience is not required; the company will provide restoration-specific training to a qualified leader with operational and people-management experience, including training in mitigation and restoration procedures, equipment and moisture monitoring, IICRC standards, insurance documentation, project workflows, and restoration software.

The manager leads and develops field technicians and crew leaders, sets expectations, and promotes a culture of accountability, integrity, and respect. The role coordinates multiple crews and job sites, schedules personnel and resources, responds to emergencies and changing priorities, visits job sites, and maintains operational readiness of vehicles, equipment, inventory, and supplies. The manager also handles escalated customer concerns, ensures quality, safety, and accurate job documentation, and works with other departments to support smooth project handoffs.

The position monitors labor, productivity, equipment usage, project expenses, and KPIs to improve efficiency, profitability, and customer satisfaction. It includes participation in a rotating on-call schedule for evenings, weekends, and holidays and willingness to assist in the field when needed. Compensation is a base salary of $60,000–$75,000 depending on experience, plus performance-based bonus opportunity, with total earning potential up to $85,000. A company vehicle and fuel are provided.

Requirements

• At least 3 years of experience in field operations, service management, construction, maintenance, or a comparable industry.
• At least 2 years of direct supervisory experience managing field employees or technicians.
• Experience scheduling multiple crews, coordinating resources, and managing simultaneous jobs.
• Ability to coach employees, address performance concerns, and enforce standards.
• Experience handling customer complaints and resolving difficult situations.
• Understanding of labor costs, budgets, productivity, and operational efficiency.
• Comfort using mobile technology, scheduling software, digital documentation, and reporting systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage urgent situations and changing priorities while remaining calm and decisive.
• Willingness to participate in after-hours emergency response.
• Valid driver's license.

Nice To Haves

• Experience in water damage restoration, fire restoration, mold remediation, or property damage mitigation.
• IICRC certifications such as WRT, ASD, AMRT, or FSRT.
• Experience managing an emergency response or restoration department.
• Familiarity with insurance claims, adjusters, or property damage documentation.
• Experience using restoration management software.

Responsibilities

• Lead, coach, and develop field technicians and crew leaders.
• Set clear expectations and hold employees accountable for performance, productivity, and quality.
• Conduct daily team meetings to review schedules, priorities, equipment, and job progress.
• Address employee performance issues directly, professionally, and consistently.
• Help recruit, train, and develop employees for future leadership positions.
• Build a positive, team-oriented culture based on accountability, integrity, and respect.
• Manage multiple crews working across different job sites simultaneously.
• Coordinate daily schedules, technician assignments, vehicles, equipment, and materials.
• Respond to emergencies, unexpected changes, and scheduling conflicts.
• Monitor job progress to ensure efficient completion and compliance with quality standards.
• Visit job sites to assess progress, resolve issues, and support employees.
• Maintain equipment, vehicles, inventory, and supplies for operational readiness.
• Participate in a rotating on-call schedule for evenings, weekends, and holidays.
• Serve as a primary contact for escalated customer concerns.
• Communicate with homeowners, commercial property owners, and other stakeholders professionally and compassionately.
• Ensure crews follow safety procedures, company standards, and service expectations.
• Oversee accurate and timely job documentation, including photographs, work logs, equipment records, and required forms.
• Collaborate with other departments to support smooth project transitions.
• Monitor labor hours, employee productivity, equipment usage, and project expenses.
• Manage departmental performance with a focus on efficiency, profitability, and customer satisfaction.
• Identify process improvements, unnecessary costs, and sources of delay.
• Track KPIs and use operational data to improve results.
• Take ownership of department performance and communicate progress to leadership.
• Assist in the field when needed.

Benefits

• Performance-based bonus opportunity, with total earning potential up to $85,000.
• Company vehicle and fuel provided.
• Health and dental insurance.
• Paid time off and holidays.
• Company-paid industry training and continuing education.
• Professional growth and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed