Restoration Supervisor - Water and Fire Mitigation

Servpro • Sugar Land, TX

1d

About The Position

The Restoration Supervisor leads mitigation work for water, fire, and mold losses for SERVPRO of Sugar Land. The role manages jobs from initial arrival through final walkthrough, including extraction, demolition, drying setup and monitoring, and equipment pickup. The supervisor leads and coaches one to three technicians, sets expectations for work quality and pace, documents each job the same day, and communicates with customers about the work and next steps. The role also maintains clean, stocked, and safe trucks, equipment, and job sites, and participates in an on-call rotation for after-hours losses.

Team Hart owns and operates five SERVPRO franchises across Texas. It promotes from within, pays for certifications, and identifies its values as Extreme Ownership, Act with Urgency, Commit to Growth, One Team Hart, and Do the Right Thing. SERVPRO franchise employees are hired by and work under the sole supervision and control of the independently owned and operated franchise.

Requirements

• Steady work history, with no more than two jobs in the last three years.
• Restoration experience or transferable hands-on trade experience, such as plumbing, HVAC, electrical, construction, carpentry, or field service.
• Reliable transportation.
• Availability for on-call work and irregular hours.
• Drug-free.
• Physically able to perform field work.
• Clear, professional communication with customers.

Nice To Haves

• IICRC WRT, ASD, FSRT, or AMRT certification; certification is not required, and training and certification are provided.
• Experience leading a crew.
• Experience with moisture meters, drying equipment, and job documentation software.

Responsibilities

• Manage mitigation jobs from first arrival to final walkthrough, including extraction, demolition, drying setup, monitoring, and equipment pickup.
• Lead and coach one to three technicians on site, setting the pace and standard for the work.
• Document each job the same day, including moisture readings, photos, drying logs, and notes.
• Communicate with customers about what is happening and what comes next, and keep commitments.
• Keep the truck, equipment, and job sites clean, stocked, and safe.
• Participate in the on-call rotation for after-hours losses.

Benefits

• Paid holidays
• Employee assistance program
• Paid IICRC certification
• Health insurance
• Paid time off
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed