Mitigation Field Supervisor - Water & Fire Restoration

Bosun • San Marcos, CA

8d • Onsite

About The Position

The Mitigation Field Supervisor leads daily water and fire restoration mitigation operations for an established restoration company in San Marcos, California. This is a full-time, in-person, field-based role combining jobsite work with necessary office responsibilities. The supervisor oversees approximately 2–3 mitigation technicians and remains actively involved in assessments, scoping, technician oversight, documentation, and customer communication.

The role responds to residential and commercial water damage emergencies, evaluates losses, develops scopes of work, directs mitigation activities, monitors drying progress, and ensures accurate job documentation. The supervisor also provides daily team leadership, coordinates schedules and resources, communicates with homeowners and other stakeholders, and participates in an on-call rotation of approximately one week per month. Regular travel to local jobsites is required.

Requirements

• Minimum 5+ years of hands-on supervisory experience in water damage mitigation or property restoration.
• Demonstrated experience leading or supervising field technicians.
• Ability to independently assess water damage, develop scopes of work, and direct technicians through the mitigation process.
• Active IICRC Water Restoration Technician (WRT) certification.
• Strong understanding of water extraction, structural drying, moisture monitoring, and mitigation procedures.
• Experience maintaining accurate job documentation, including photos, moisture readings, notes, and job progress.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to prioritize multiple jobs and respond effectively to changing demands.
• Excellent communication and customer service skills, particularly with homeowners experiencing property damage.
• Willingness to work hands-on in the field and participate in the on-call rotation.
• Comfort using technology, mobile devices, and restoration management software.
• Valid driver's license and ability to meet company driving requirements.

Nice To Haves

• Experience with fire and smoke damage mitigation in addition to water restoration.
• Familiarity with DASH, RMS, MICA, or similar restoration management platforms.
• Experience preparing sketches, scopes, and documentation for Xactimate estimating.
• Additional IICRC certifications, including AMRT or FSRT.
• Experience training, onboarding, or developing mitigation technicians.
• Previous experience as a Mitigation Supervisor, Crew Chief, Lead Technician, or in a similar field leadership position.

Responsibilities

• Respond to residential and commercial water damage emergencies and assess affected areas.
• Independently evaluate losses, identify mitigation needs, and develop accurate, timely scopes of work.
• Communicate scopes, priorities, and expectations to field technicians.
• Oversee water extraction, demolition, structural drying, equipment placement, and other mitigation activities.
• Monitor job progress, moisture readings, drying goals, and project completion.
• Assist directly with mitigation work when needed and maintain clean, organized, safe, and professional jobsites.
• Identify potential challenges early and proactively communicate solutions.
• Provide daily direction and leadership to approximately 2–3 mitigation technicians; assign responsibilities and ensure work is completed accurately and efficiently.
• Train, coach, and support technicians in mitigation procedures, documentation, and customer service; support onboarding and hiring as needed.
• Monitor technician performance, productivity, and work quality, and foster a collaborative, accountable team environment.
• Help coordinate daily schedules, manpower, equipment, and job priorities.
• Complete accurate and timely documentation, including moisture readings, photos, notes, sketches, and daily progress updates.
• Maintain organized job files and accurate records using restoration management systems, and review technician documentation for accuracy and completeness.
• Communicate job progress, changes, and outstanding needs to estimators, office personnel, and other appropriate team members.
• Follow through on outstanding tasks, customer questions, and job requirements.
• Ensure equipment, vehicles, and company resources are maintained, tracked, and organized.
• Serve as a primary contact for homeowners; explain procedures, timelines, demolition, and next steps with empathy and professionalism.
• Communicate professionally with insurance adjusters, property owners, and internal team members, providing proactive updates and addressing concerns.
• Participate in an on-call rotation approximately one week per month, respond to emergency mitigation needs, and coordinate technicians and resources for timely response.

Benefits

• Employer-subsidized health and dental insurance.
• Optional vision insurance.
• Six paid holidays.
• Paid time off eligibility after six months.
• 40 hours of sick leave.
• 401(k) eligibility after one year.
• Company-provided phone, tablet, and laptop.
• Company vehicle available for work-related use during the workday.
• Potential opportunity to transition to a salary-plus-bonus structure following an initial performance evaluation period of approximately 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed