Mitigation/Restoration Supervisor

United Property Restoration Services•Middlefield, CT

About The Position

United Property Restoration Services is an established and growing restoration general contractor specializing in rebuilding and restoring residential buildings after floods, fires, and other natural disasters. The Mitigation/Restoration Supervisor drives field operations and oversees daily project execution, field crews, and subcontractors while serving as the primary customer contact. The role covers projects from initial estimation through final delivery, ensuring safety, quality, and efficiency at each job site. The company describes its approach as a CARE AT WORK philosophy and emphasizes its company culture and team dynamic.

Requirements

High school diploma or GED, with 2–4 years of related restoration experience and/or training, or an equivalent combination of education and experience.
Ability to write routine reports and correspondence and communicate effectively with groups of customers or team members.
Ability to calculate proportions, percentages, area, and volume, and apply basic algebra and geometry.
Common-sense reasoning to follow written or oral instructions and resolve variable field issues.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and comfort learning industry-specific software.
Valid driver’s license.
Fire and Smoke Restoration Technician (FSRT) certification.
Odor Control Technician (OCT) certification.
Leather / Hard Surface Cleaning certification.
Carpet and Upholstery Cleaning certification.
Ozone, chemical, and other specialty certifications.

Responsibilities

Supervise, direct, and evaluate Mitigation Restoration Technicians and subcontractors.
Oversee site safety, work quality, and production standards throughout each project's lifecycle.
Deploy, monitor, and remove restoration equipment, and interpret project scopes to support timely completion.
Calculate psychometric and moisture readings, track equipment usage, and enter data in PSA and Encircle software.
Communicate project updates directly to insured homeowners or business owners.
Prepare accurate project estimates and communicate the value of the company's services to potential clients.
Participate in an on-call rotation to provide emergency services during nights, weekends, and holidays.