Sales

Servpro•Fort Lauderdale, FL

About The Position

SERVPRO of Fort Lauderdale is hiring an experienced restoration professional to lead residential and commercial mitigation and restoration projects. The role manages water, fire, mold, storm, and other emergency restoration work from initial response through completion, coordinating projects and crews while communicating with customers, insurance professionals, and other clients. The position calls for a hands-on leader who can manage multiple projects, move work forward efficiently, and deliver strong customer service. The role may involve emergency and after-hours response as needed.

Requirements

At least 2 years of restoration industry experience.
At least 1 year of management, project management, or supervisory experience.
Strong understanding of mitigation procedures, drying principles, documentation, and restoration industry standards.
Ability to manage multiple active projects and priorities.
Strong leadership and team-management skills.
Excellent customer service and communication skills.
Ability to communicate and negotiate with insurance adjusters and other industry professionals.
Strong organizational skills and attention to detail.
Valid driver's license with an acceptable driving record.
Ability to pass a background check in accordance with applicable law.
Ability to lift and carry up to 50 pounds regularly and up to 100 pounds with assistance.
Ability to climb ladders and work at ceiling heights, in crawl spaces, attics, and other confined spaces.
Ability to perform repetitive lifting, pushing, pulling, and carrying.
Ability to work around restoration equipment, cleaning products, and active job sites.
Ability to participate in after-hours and emergency response as needed.

Nice To Haves

Experience with water mitigation/restoration.
Working knowledge of Xactimate.
IICRC certifications, including WRT, ASD, and/or AMRT.

Responsibilities

Manage multiple residential and commercial mitigation/restoration projects from start to finish.
Oversee water, fire, mold, storm, and other emergency restoration projects.
Develop scopes of work and prepare estimates using Xactimate.
Review and negotiate project scope and pricing with customers, adjusters, insurance representatives, and other clients.
Schedule, coordinate, and supervise technicians, crews, subcontractors, equipment, and project resources.
Ensure projects are completed safely, efficiently, on schedule, and within budget.
Monitor job profitability, labor, equipment usage, materials, and production costs.
Maintain complete and accurate job documentation for billing and insurance requirements.
Communicate with customers about project status, expectations, and next steps.
Provide customer service and help generate positive reviews and referrals.
Respond to emergency service opportunities and assist with after-hours response when necessary.
Train, mentor, and develop technicians and other restoration team members.
Ensure company vehicles, equipment, and other assets are properly maintained and utilized.
Promote safety, accountability, urgency, and operational excellence.