Senior Program Manager, Client Operations

Experian • Schaumburg, IL

2d • Hybrid

About The Position

As Senior Program Manager, Client Operations for FSD, you will guide multiple complex client implementations and strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies to provide impactful solutions and ensure successful outcomes. The role is aligned with Experian collaboration hubs, and the successful candidate must reside in or near a designated hub and be open to collaborating with colleagues in person.

You will lead client implementations from launch to completion, coordinate project teams, maintain project documentation, and communicate status, milestones, and risks to partners. You will also work across Sales, Customer Success, Delivery, Technical Project Management, Product, and other teams to improve operational efficiency, transparency, and agreement while delivering an outstanding client experience.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• At least 10 years of client-facing program management or project management experience.
• Proficiency with AI tools such as Copilot, Claude, and Enterprise ChatGPT.
• Reside in or near a designated Collaboration Hub for this role.

Nice To Haves

• PMP or PgMP certification preferred.
• At least 5 years of experience with Agile methodologies, integrations, APIs, transactional systems, and architecture is strongly preferred.
• Experience with financial services and the credit industry is beneficial.
• Experience with software implementations is beneficial.

Responsibilities

• Lead multiple complex client implementations across the product suite, from launch to completion, alongside cross-functional project teams.
• Create and maintain project documentation, including project plans, deliverables, ownership, communication plans, and risks.
• Direct project teams by tracking deliverables, identifying risks, and managing escalations to support successful outcomes.
• Communicate program status, important milestones, and risks to partners.
• Partner to deliver an outstanding client experience and identify opportunities for innovation and process improvement.
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product, and other teams to improve operational efficiency, transparency, and agreement.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior