Senior Manager, Client Operations

Fox•Los Angeles, CA

19h•Onsite

About The Position

FOX Entertainment Studios is seeking an experienced Senior Manager, Client Operations to lead the team responsible for third-party client servicing for Fox Entertainment Global (FEG Sales). The role ensures clients around the world receive contracted content and materials accurately and on time. The position calls for an organized, detail-oriented, proactive communicator committed to best-in-class client service. Regular on-site attendance at the workplace for at least four days per week is an essential function of the position. The Senior Manager serves as the central operations contact for FEG Sales clients, manages a portfolio of global clients, and leads, coaches, and develops one US-based and one UK-based team member. The role works with teams including Mastering, Legal Documentation, Business Affairs, Legal, Finance, and Rights Management.

Requirements

7+ years of related experience in high-volume entertainment studio servicing.
2+ years of people management or team leadership experience.
Experience supporting clients and colleagues across multiple time zones, including the UK.
Familiarity with media assets, including audio and visual materials, marketing and advertising materials, and legal documentation.
Working knowledge of frame rates, codecs, resolutions, and delivery specifications.
Strong prioritization and resource-allocation skills.
Proven ability to manage a high volume of concurrent deliveries or projects at various stages in an extremely fast-paced environment.
Ability to learn new systems, processes, and client requirements quickly and thoroughly.
Ability to communicate effectively with senior executives.
Discretion in handling confidential information.
Excellent written and verbal communication skills.
Ability to reliably attend the workplace on-site at least four days per week.

Nice To Haves

Bachelor's degree.
Experience with Airtable, Salesforce, and Rightsline.

Responsibilities

Serve as the central operations point of contact for all FEG Sales third-party clients.
Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables.
Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution.
Partner with the Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials.
Onboard new clients for technical delivery, using internal systems and external vendors as needed.
Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables.
Trigger and perform revenue recognition upon verified delivery, coordinating with Finance and following contract terms and company policy.
Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution.
Lead, coach, and develop one US-based and one UK-based team member while directly managing a portfolio of global clients.
Collaborate with Business Affairs, Legal, Finance, and Rights Management.