Senior Specialist, Client Operations
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team. This role is located in Lake Mary, FL.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Strong communication skills and the ability to provide guidance to less experienced team members.
Nice To Haves
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Apply advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
