Senior Operations Program Manager

LightForce Orthodontics•Wilmington, MA

About The Position

The Senior Operations Program Manager drives the execution of critical manufacturing and operational initiatives that support LightForce Orthodontics’ growth and production scale-up. The role leads a portfolio of projects and programs, from targeted operational improvements to complex manufacturing expansions. Working across Production, Manufacturing Engineering, Supply Chain, Quality, Maintenance, Finance, and other functions, the position translates business priorities into executable plans, aligns resources, resolves obstacles, and delivers programs successfully. It calls for operational and business acumen, hands-on program leadership, and effectiveness in a fast-paced, evolving manufacturing environment. The role leads concurrent manufacturing and operational projects; coordinates cross-functional decisions and accountability; supports capacity expansion, equipment installation, automation, process improvements, production readiness, and operational infrastructure; and develops integrated plans, critical paths, and resource requirements. It also manages risks, resolves complex issues, evaluates operational trade-offs, manages program budgets, tracks measurable outcomes, and communicates program status, milestones, risks, and required decisions to leadership.

Requirements

Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or a related field; equivalent experience is considered.
8+ years of experience in operations program management, manufacturing, engineering, or related environments, with a demonstrated track record of delivering complex programs.
Strong understanding of manufacturing operations, production processes, and the challenges associated with scaling production.
Ability to manage multiple concurrent programs, balance competing priorities, and deliver results in a dynamic environment.
Demonstrated ability to lead cross-functional teams, influence stakeholders, and drive accountability without direct authority.
Strong business acumen, analytical thinking, and problem-solving skills, including the ability to evaluate technical and operational trade-offs.
Excellent communication and organizational skills, including experience presenting program status, risks, and recommendations to senior leadership.

Nice To Haves

Experience in advanced manufacturing, additive manufacturing, medical devices, or other high-growth manufacturing environments.
Experience leading manufacturing capacity expansions, equipment implementation, process changes, or operational transformation programs.
Familiarity with ERP, project management systems, and manufacturing performance metrics.
PMP, Lean Six Sigma, or equivalent project management and continuous improvement experience.

Responsibilities

Lead multiple concurrent manufacturing and operational projects, delivering against scope, schedule, budget, quality, and business objectives.
Drive alignment, decisions, and accountability across functional teams, influencing stakeholders without direct reporting authority.
Lead initiatives supporting capacity expansion, equipment installations, automation, process improvements, production readiness, and operational infrastructure.
Develop integrated plans, establish critical paths, identify resource requirements, and manage competing priorities.
Anticipate risks, challenge assumptions, resolve complex issues, and drive timely decisions and corrective actions.
Evaluate operational trade-offs and manage program budgets, ensuring initiatives deliver measurable improvements in capacity, cost, quality, efficiency, and performance.
Provide leadership with clear updates on program status, milestones, risks, and decisions required, and escalate issues in a timely manner.