Senior Program Manager - Fleet Operations

7‑Eleven • Dallas, TX

6d

About The Position

The Senior Program Manager of Fleet Operations supports fleet payment execution and customer experience across 7-Eleven’s network of retail fuel locations. The Commercial Fleet team manages fleet payment programs that drive B2B traffic to more than 8,000 retail fuel locations and operates the 7FLEET Diesel Network, which includes nearly 500 stores in 26 states. The role requires a deep understanding of point-of-sale (POS) configurations and payment settlement processes to ensure a positive experience for fleet customers.

The position serves as a subject matter expert and liaison for the Commercial Fleet department, working with internal and external partners on fleet payment functionality. It develops and implements strategies and plans for POS hardware and software, fuel equipment, and payment processing solutions, while supporting commercial customer service, internal sales, and third-party proprietary fleet card programs. The role also uses industry intelligence to identify opportunities to improve the business through cost savings, customer experience and loyalty, and competitive offerings.

Requirements

• Bachelor’s degree or four-year degree.
• At least 7 years of relevant work experience.
• Detail-oriented, with a passion for problem solving.
• Ability to work across functions and organizational levels, lead and influence others, and continuously improve processes.
• Ability to provide improvement insights and propose innovative, robust, and vetted solutions.
• Strong project management skills.
• Process-driven approach and ability to prioritize and manage multiple tasks.
• Proficiency with Salesforce or a similar CRM tool.
• Self-motivated and technologically adept, with proficiency using remote work tools such as Teams, camera, and screen sharing.
• Strong communication and time-management skills.
• Strong teamwork skills, including effective communication, listening, organization, positivity, and trustworthiness.

Responsibilities

• Support Fleet sales growth by owning the fleet customer experience from on-site POS through payment settlement.
• Develop strategy, roadmaps, and implementation plans for POS hardware and software projects, fuel equipment, and payment processing solutions.
• Execute POS and fleet payment strategies across a portfolio of business, streamlining workflows and supporting commercial payment innovation through RIS and DEX developments or integrations.
• Use industry intelligence to propose opportunities to management that improve the Commercial Fleet business and competitive position, including cost savings, customer experience, loyalty, and competitive offerings.
• Represent Fleet on complex cross-functional projects and collaborate with internal and external partners to deliver results.
• Serve as the subject matter expert and liaison for Commercial Fleet with IT, Digital, Treasury, Accounting, fleet payment providers, and POS vendors.
• Track key project metrics and support critical initiatives and business priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior