Senior Program Manager - Fleet Operations

7-Eleven • Enon, OH

7d

About The Position

The Senior Program Manager of Fleet Operations supports fleet payment execution and customer experience across 7-Eleven’s network of retail fuel locations. The role works with a diverse portfolio of fleet payment programs and the 7FLEET Diesel Network, serving as a subject-matter expert on fleet payment functionality. It requires understanding POS configurations and payment settlement processes, and close coordination with internal and external partners.

The position supports Fleet sales growth by owning the customer experience from the point of sale through payment settlement. It is responsible for strategy, roadmap development, and implementation planning for relevant POS hardware and software projects, fuel equipment, and payment-processing solutions. The role also executes POS and fleet payment strategies, uses industry intelligence to identify business improvements, and represents the Commercial Fleet department on complex projects.

Requirements

• Bachelor’s degree or four-year degree.
• At least 7 years of relevant work experience.
• Detail-oriented, with a passion for problem solving.
• Ability to work in cross-functional teams at all organizational levels and to lead, influence, and continuously improve processes.
• Ability to provide improvement insights and offer innovative, robust, and vetted solutions.
• Strong project management skills.
• Process-driven approach and ability to prioritize and manage multiple tasks.
• Proficiency with Salesforce or a similar CRM tool.
• Careful tracking of key project metrics.
• Self-motivated and technologically adept, including proficiency with remote work tools such as Teams, camera, and screen sharing.
• Strong communication and time-management skills.
• Strong teamwork skills, including effective communication, listening, organization, positivity, and trustworthiness.

Responsibilities

• Support Fleet sales growth by owning a positive Fleet customer experience from on-site POS through payment settlement.
• Develop strategy, roadmaps, and implementation plans for relevant POS hardware and software projects, fuel equipment, and payment-processing solutions.
• Execute POS and fleet payment strategies across a portfolio of business, including RIS and DEX developments or integrations.
• Use industry intelligence to propose opportunities to improve the Commercial Fleet business and its competitive position through cost savings, better customer experience and loyalty, and more competitive offerings.
• Collaborate on complex projects and represent Fleet to deliver results.
• Serve as the Commercial Fleet subject-matter expert and liaison with internal and external partners, including IT, Digital, Treasury, Accounting, fleet payment providers, and POS vendors.
• Present clear, concise, solution-oriented recommendations that help promote team consensus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior