Copy of Senior Program Manager, Client Operations
About The Position
As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies to provide impactful solutions and ensure successful outcomes. The role is aligned with Experian's designated collaboration hubs, and the successful candidate must reside in or near one of those hubs. The position reports to FSD. You will lead client implementations from launch to completion, manage project documentation and risks, communicate status and milestones, and collaborate with internal teams to improve operational efficiency and the client experience. Experian describes the role as hybrid, with flexibility to work remotely, in a hybrid arrangement, or in-office.
Requirements
- BA or BS degree.
- 10+ years of experience in client-facing program management or project management.
- Reside in or near the designated collaboration hub(s) for the role.
- Proficiency with AI tools such as Copilot, Claude, and Enterprise ChatGPT.
Nice To Haves
- PMP or PgMP certification preferred.
- 5+ years of experience with Agile methodologies, integrations, APIs, transactional systems, and architecture is strongly preferred.
- Experience with financial services and the credit industry is beneficial.
- Experience with software implementations is beneficial.
Responsibilities
- Lead multiple complex client implementations across the product suite from launch to completion alongside project teams.
- Create and maintain project documentation, including project plans, deliverables, ownership, communication plans, and risks.
- Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes.
- Communicate program status, important milestones, and risks to partners.
- Partner to deliver an outstanding client experience while identifying opportunities for innovation and process improvement.
- Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product, and other teams to enhance operational efficiency, transparency, and agreement.
Benefits
- Great compensation package and bonus plan.
- Medical, dental, and vision benefits.
- Matching 401(k).
- Flexible work environment, with the ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
- 15 days of flexible time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
