Senior Program Manager, Client Operations

Experian • Schaumburg, IL

5h • $92,562 - $160,440 • Hybrid

About The Position

As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies to provide impactful solutions and ensure successful outcomes. The role is aligned with designated collaboration hubs, and the successful candidate should reside in or near one of them. Experian emphasizes in-person collaboration to strengthen team connections and support career growth. The position reports to FSD.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• 10+ years of client-facing program management or project management experience.
• Proficiency with AI tools such as Copilot, Claude, and Enterprise ChatGPT.
• Reside in or near one of the designated collaboration hubs.

Nice To Haves

• PMP or PgMP certification.
• 5+ years of experience with Agile methodologies, integrations, APIs, transactional systems, and architecture.
• Experience with financial services and the credit industry.
• Experience with software implementations.

Responsibilities

• Lead multiple complex client implementations across the product suite from launch to completion, alongside project teams spanning multiple teams.
• Create and maintain project documentation, including project plans, deliverables, ownership, communication plans, and risks.
• Direct project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes.
• Communicate program status, important milestones, and risks to partners.
• Partner to deliver an outstanding client experience while identifying opportunities for innovation and process improvement.
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product, and other teams to improve operational efficiency, transparency, and agreement.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
• 15 days of flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior