Senior Client Operations Manager

Bertelsmann-Jobs • Red Oak, TX

2h • Onsite

About The Position

As Arvato explores potential expansion into this market, it is connecting with qualified candidates interested in future opportunities and open to flexibility regarding work location. The Senior Client Operations Manager will serve as the senior on-site leader for Arvato’s Lancaster, Texas site, with full accountability for warehouse operations and client relationship management. The role calls for a people leader who develops teams, earns trust across the client organization, solves problems independently, and continuously pursues better outcomes for the client and Arvato.

Requirements

• B.A. or B.S. degree, or equivalent work experience.
• At least seven years of operational or account management experience, including at least two years in a senior or lead role.
• Proven leadership capabilities and ability to interact effectively with people at all levels and across functions, both inside and outside the organization.
• Ability to work in a demanding, problem-solving-oriented environment.
• Excellent communication skills.
• Assertive and analytical approach, with ability to establish priorities.
• Customer Service Management or Account Management experience in a supply chain environment.
• Ability to function in a high-pressure, fast-moving environment.
• Advanced Excel skills.
• Strong analytical skills.

Nice To Haves

• Knowledge of technology, data center, or high-value electronics logistics environments.
• Good working knowledge of SAP.

Responsibilities

• Lead, develop, and retain the onsite team, including Client Services Representatives and site operations staff; manage hiring, onboarding, performance, and coaching.
• Build a team culture centered on accountability, continuous improvement, and pride in execution.
• Serve as the primary client contact and escalation point; build trusted relationships, anticipate needs, and communicate proactively.
• Own full account P&L accountability, monitor financial performance and costs against budget, identify margin improvements, prepare estimates and proposals for change requests, and track the P&L impact of operational changes.
• Drive day-to-day performance against SLAs; monitor activity, manage scheduling, review SOWs and weekly scorecards, and own operational reporting for delivery, volumes, invoicing, and forecasts.
• Lead preparation and execution of monthly and quarterly business reviews; report account performance, trends, and outlook to the client and internal leadership; maintain action logs and ensure follow-through.
• Identify and drive process improvements independently, coordinate special projects with internal departments and external vendors, and resolve onsite problems at their source.
• Maintain alignment among operations, finance, IT, and the client so that work does not fall through the gaps.
• Uphold onsite safety, compliance, and 5S standards, and model expectations for a safe, clean, goal-oriented work environment.

Benefits

• Medical, dental, vision, life insurance, and disability pay.
• 401(k) with company matching up to 6%.
• Paid time off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance and pet insurance.
• Employee Assistance Program.
• Ongoing employee development opportunities, including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior