Senior Vice President, Client Operations Manager

BNY Mellon • Pittsburgh, PA

6d

About The Position

BNY is seeking a Senior Vice President, Client Operations Manager for CLO/Structured Debt to join its Structured Debt Client Platform within Client Operations and Reporting. The role is located in Pittsburgh, Pennsylvania. The position supports major external clients by resolving complex operational and technical issues, ensuring client requests are executed, and connecting clients with appropriate BNY resources. It applies advanced judgment and problem-solving to complex or non-routine inquiries, using in-depth knowledge of BNY products and services across business lines and geographies. The role also identifies client needs and potential business development opportunities, proposes expanded offerings for front-office consideration, and leads initiatives to improve client experience and operational processes across complex client accounts.

Requirements

• Bachelor’s degree in business, Finance, or a related field.
• Typically 7–12 years of experience.
• Analytical and problem-solving skills, including proficiency in finance/accounting, compliance/reporting, and reconciliation, and the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills and the ability to build strong relationships with clients and internal teams.
• Thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and providing guidance to less experienced team members.

Nice To Haves

• Advanced degree or professional certification.
• Relevant client service or operations experience in financial services.
• Corporate Trust and CLO/CDO background.
• SOLVAS experience.

Responsibilities

• Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
• Analyze complex information and resolve the most complex or non-routine client inquiries using advanced problem-solving skills, judgment, and experience.
• Use in-depth knowledge of BNY products and services across lines of business and geographies to identify client needs, contribute to business development, and propose expanded offerings for front-office consideration.
• Participate in and lead internal initiatives to improve the client experience.
• Develop process improvements based on client service best practices.
• Support multiple complex client accounts.
• Lead teams and provide guidance to less experienced team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior