Vice President, Client Operations Manager

BNY Mellon • Lake Mary, FL

2d • $69,000 - $150,000 • Onsite

About The Position

BNY is seeking a Vice President, OPS Client Service Manager to join its Client Operations team in Lake Mary, Florida. The role leads client service and operational support for a portfolio of clients, building strong relationships and ensuring effective service delivery. It develops client service strategies using operational expertise, industry practices, and performance metrics; works with operations, technology, and business partners to resolve complex issues and improve efficiency; and oversees client reporting and service delivery for accuracy, timeliness, and quality. The position also monitors performance, implements process improvements, and supports compliance with regulatory requirements, internal policies, and operational standards while promoting accountability, risk awareness, and operational excellence.

Requirements

• Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and experience.
• Typically 7–12 years of experience in client operations, client service, financial services operations, or a related field.
• Strong client relationship management, communication, and stakeholder engagement skills, including the ability to influence and collaborate across teams.
• Demonstrated leadership, analytical, and problem-solving skills, with experience addressing complex operational and client service challenges.
• Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.

Nice To Haves

• Advanced degree or professional certification.

Responsibilities

• Lead client service and operational support for a portfolio of clients, fostering strong relationships and understanding client objectives.
• Develop and implement client service strategies using operational expertise, industry best practices, and performance metrics.
• Partner with operations, technology, and business teams to resolve complex client issues, streamline processes, and improve operational efficiency.
• Oversee client reporting and service delivery, ensuring information is accurate, timely, and high quality.
• Monitor operational performance, identify process improvement opportunities, and implement solutions that improve client satisfaction, reduce risk, and strengthen controls.
• Ensure compliance with regulatory requirements, internal policies, and operational standards, promoting accountability, risk awareness, and operational excellence.

Benefits

• Competitive compensation and wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Eligible employees may receive paid time off benefits, including vacation and sick time.
• Eligible employees may be eligible for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior