Vice President, Client Operations Manager

BNY Mellon•Lake Mary, FL

1d•Onsite

About The Position

BNY is seeking a Vice President, OPS Client Service Manager to join its Client Operations team in Lake Mary, Florida. The role leads client service and operational support for a portfolio of clients, builds strong client relationships, and ensures exceptional service delivery. It develops client service strategies using operational expertise, industry best practices, and performance metrics; collaborates with operations, technology, and business teams to resolve complex issues and improve efficiency; oversees accurate and timely client reporting; and monitors performance to identify improvements that enhance client satisfaction, reduce risk, and strengthen controls. The position also ensures compliance with regulatory requirements, internal policies, and operational standards while promoting accountability, risk awareness, and operational excellence.

Requirements

Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and experience.
Typically 7–12 years of experience in client operations, client service, financial services operations, or a related field.
Strong client relationship management, communication, and stakeholder engagement skills, including the ability to influence and collaborate across teams.
Demonstrated leadership, analytical, and problem-solving skills, with experience addressing complex operational and client service challenges.
Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.

Nice To Haves

Advanced degree or professional certification.

Responsibilities

Lead client service and operational support activities for a portfolio of clients, fostering strong relationships, understanding client objectives, and ensuring exceptional service delivery.
Develop and implement client service strategies using operational expertise, industry best practices, and performance metrics to improve the client experience and service outcomes.
Partner with cross-functional operations, technology, and business teams to resolve complex client issues, streamline processes, and drive operational efficiency.
Oversee client reporting and service delivery, ensuring information provided to clients and stakeholders is accurate, timely, and high quality.
Monitor operational performance, identify process improvement opportunities, and implement solutions to enhance client satisfaction, reduce risk, and strengthen controls.
Ensure compliance with regulatory requirements, internal policies, and operational standards, promoting accountability, risk awareness, and operational excellence.