Vice President, Client Operations Manager

Bank of New York Mellon • Lake Mary, FL

5h • $69,000 - $146,000

About The Position

BNY is seeking a Vice President, Client Operations Manager to lead its client operations and reporting team in Lake Mary, Florida. The role focuses on fostering continuous improvement and excellence, developing strategies to improve client service delivery, streamlining processes with cross-functional teams, and serving as the primary point of contact for key clients. The position requires a bachelor’s degree in Business Administration, Finance, or a related field, typically 4–7 years of experience, and 0–1 years of management experience. Experience in an operational area and/or client services is preferred.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically, 4–7 years of experience and 0–1 years of management experience.
• Strong leadership and team management skills.

Nice To Haves

• Experience in an operational area and/or client services.

Responsibilities

• Lead the client operations and reporting team, fostering continuous improvement and excellence in alignment with BNY’s principles.
• Develop and implement strategies to enhance client service delivery using industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients and address their needs and concerns professionally.

Benefits

• Competitive compensation and wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Eligibility to enroll in a 401(k) plan.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
• Other paid time off benefits, such as vacation and sick time, depending on the position offered.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager