Vice President, Client Operations Manager

BNY Mellon • Lake Mary, FL

13h

About The Position

BNY is seeking a Vice President, Client Operations Manager to join its team in Lake Mary, Florida. The role leads the client operations and reporting team, supports continuous improvement and excellence, and develops strategies to enhance client service delivery. The manager collaborates across teams to improve processes and operational efficiency, ensures timely and accurate client reporting, and serves as the primary contact for key clients.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 4–7 years of experience.
• Typically 0–1 years of management experience.
• Strong leadership and team management skills.

Nice To Haves

• Experience in an operational area and/or client services is preferred.

Responsibilities

• Lead the client operations and reporting team, fostering continuous improvement and excellence in alignment with BNY’s principles.
• Develop and implement strategies to enhance client service delivery using industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies.
• Ensure timely and accurate client reporting.
• Serve as the primary point of contact for key clients and address their needs and concerns professionally and expertly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager