Senior Vice President, Client Operations Manager
About The Position
BNY is seeking a Senior Vice President, Client Operations Manager for its CLO/Structured Debt business, joining the Structured Debt Client Platform within Client Operations and Reporting. The role is located in Pittsburgh, Pennsylvania and supports major external clients by resolving complex operational and technical issues, coordinating the execution of requests, and connecting clients with appropriate BNY resources. The position applies advanced judgment and problem-solving to complex or non-routine inquiries and provides high-quality service to a specialized client base. The role requires in-depth knowledge of BNY products and services across business lines and geographies to identify client needs, contribute to business development, and propose expanded offerings for front-office consideration. The successful candidate will also lead or participate in initiatives to improve the client experience, develop process improvements based on service best practices, and support multiple complex client accounts. The position includes leading teams and guiding less experienced colleagues.
Requirements
- Bachelor’s degree in business, finance, or a related field.
- Typically 7–12 years of experience.
- Analytical and problem-solving skills, including proficiency in finance/accounting, compliance/reporting, and reconciliation, and the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Thorough understanding of industry regulations and standards.
- Demonstrated experience leading teams and providing guidance to less experienced team members.
Nice To Haves
- Advanced degree or professional certification.
- Relevant client service or operations experience in financial services.
- Corporate Trust and CLO/CDO background.
- SOLVAS experience.
Responsibilities
- Lead support for major external clients, resolve complex operational and technical issues, ensure requests are executed, and direct clients to appropriate BNY resources.
- Analyze complex information and resolve the most complex or non-routine inquiries using advanced problem-solving skills, judgment, and experience.
- Use knowledge of BNY products and services across lines of business and geographies to identify client needs, contribute to business development, and propose expanded offerings for front-office consideration.
- Participate in and lead internal initiatives to improve the client experience.
- Develop process improvements based on client service best practices and support multiple complex client accounts.
- Lead teams and provide guidance to less experienced team members.
Benefits
- Competitive compensation and benefits, with wellbeing programs.
- Flexible global resources and tools.
- Paid leaves, including paid volunteer time.
- Potential eligibility for an annual discretionary incentive award.
- Eligible employees may enroll in a 401(k) plan.
- Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
- Various paid time off benefits, such as vacation and sick time, depending on the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
