Copy of Care Operations Manager
About The Position
Precise Behavioral Health is seeking a highly organized, operationally focused Care Operations Manager to lead patient referral management, provider onboarding, provider scheduling operations, and client relationship support. The role is a central coordination point between patients, providers, health system partners, and internal teams, ensuring smooth program execution and strong patient and provider experiences. The manager oversees patient referrals, provider onboarding and training, scheduling performance, and operational processes while supporting client relationships through meetings and performance reporting. The position is remote and requires the employee to be based in Southern California, with up to 10–20% travel. It reports to the VP, Operations.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Public Health, or a related field.
- Experience managing patient referrals, scheduling workflows, and healthcare operations.
- Experience working with EHRs, patient management platforms, and reporting tools.
- Strong organizational skills and exceptional attention to detail.
- Excellent communication and relationship management skills.
- Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
- Advanced proficiency in Microsoft Office Suite and healthcare operations software platforms.
Nice To Haves
- 3+ years of healthcare operations, care coordination, practice management, provider services, or related experience.
- Experience onboarding and training healthcare providers.
- Familiarity with behavioral health, telehealth, or digital health environments.
Responsibilities
- Oversee patient transitions from referral through intake and ongoing care, ensuring timely outreach, follow-up, and conversion to services.
- Manage referral pipelines and track referral-to-intake conversion metrics.
- Serve as an escalation point of contact for patients, families, providers, and referral partners.
- Ensure timely scheduling of patient appointments and appropriate provider assignment.
- Monitor patient engagement and coordinate follow-up activities to support continuity of care.
- Track patient progress using digital health platforms and reporting tools.
- Maintain provider onboarding documentation, checklists, and training materials.
- Ensure new providers are integrated into scheduling, operational, and clinical workflows.
- Monitor provider calendars for no-shows, cancellations, schedule gaps, and appointment utilization.
- Support provider performance through training, workflow optimization, and ongoing operational guidance.
- Manage EMR workflows, including internal operational workflows and patient-facing journeys.
- Oversee patient scheduling activities and workflow management to ensure timely access to care.
- Monitor and update SFTP files to ensure timely and accurate patient chart note uploads into EMRs.
- Manage Medical Records Release requests and related documentation workflows.
- Oversee superbill generation and submission processes.
- Manage EMR form creation, maintenance, and workflow optimization.
- Attend and support weekly, monthly, and quarterly client meetings.
- Assist in preparing operational reports, metrics, and performance updates for clients.
- Collaborate with behavioral health providers, primary care providers, and external partners to improve the patient journey.
- Monitor patient satisfaction and experience metrics through surveys and feedback initiatives.
- Gather user feedback and partner with internal teams to improve platform functionality and user experience.
- Work with the Precise IT team to assist with and/or monitor operational KPIs related to referral conversion, provider onboarding timelines, schedule utilization, no-show and cancellation rates, patient access and satisfaction, and client service delivery.
- Identify workflow inefficiencies and process improvement initiatives.
- Support operational growth and scaling across existing and new programs.
- Contribute to the ongoing refinement of CareOps processes, technology, and service delivery models.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
