Copy of Client Operations Lead

Barry's•Wainscott, NY

16h•$25 - $25

About The Position

The Client Operations Lead is an introductory leadership position providing hands-on support for studio sales and operations. The role helps ensure efficiency and quality throughout the business and delivers an exceptional in-studio experience through hospitality, communication, and strong client service. As a positive brand ambassador, the Client Operations Lead helps create memorable experiences that reinforce Barry’s commitment to its fitness community. The position supports studio leadership, client relations, marketing initiatives, team development, operational processes, Fuel Bar service, retail operations, and facility upkeep. The role requires schedule flexibility, including availability for weekends, holidays, and morning or night shifts.

Requirements

Strong hospitality and customer service skills and alignment with Barry’s Mission, Vision, and Values.
Availability to work 4 to 5 shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patience, courteous listening, and ability to show empathy.
A can-do attitude when responding to client requests.
Cooperative manner and focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Ability to work cohesively with all Barry’s staff to ensure efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.

Responsibilities

Serve as studio leader in the absence of the GM, AGM, or COS.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Support the client experience through hospitality and studio amenities, creating personalized experiences that positively affect sales and service.
Act as a brand ambassador by welcoming and assisting clients and providing an experience consistent with the Barry’s brand.
Mentor, influence, and motivate peers in support of Barry’s initiatives, practices, and policies.
Develop and maintain constructive working relationships with clients and staff.
Assist clients, build individual connections, and provide direction regarding questions or concerns.
Communicate information to supervisors and co-workers in a timely and efficient manner by phone, in writing, email, text, or in person.
Deliver first-class client service and hospitality.
Greet, assist, and check in customers.
Respond to customer questions at the studio, by phone, and by email.
Manage the studio membership database, register new clients, receive membership payments, and maintain the client base.
Support marketing initiatives, including accurate client data capture and communications about events and campaigns.
Motivate the team and build positive morale to drive results through accountability and recognition of successes.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Deliver operational excellence across studio processes.
Maintain a clean and welcoming studio atmosphere.
Inform clients about current studio promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service in the Fuel Bar.
Handle pre-orders and on-the-spot orders, customizing them to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Maintain schedule flexibility, including the ability to work weekends, holidays, and morning or night shifts, and meet minimum availability requirements.
Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Help clean and maintain locker rooms to brand standards.
Help deep-clean, organize, and service common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels as part of laundry services.
Follow daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values.
Represent the Barry’s brand within the studio and throughout the Pennsylvania fitness community.
Help participate in and enhance the community with studio and regional teams.
Ensure new and existing clients receive the highest level of hospitality.
Maintain the client database and use its information to increase client contact.
Support and attend community social functions to generate business, invite current and prospective clients to in-studio events, and conduct outreach using curated clienteling tools.