Client Operations Lead

Barry's•Boca Raton, FL

About The Position

The Client Operations Lead is an introductory leadership position providing hands-on support for studio sales and operations. The role helps ensure efficiency and quality across the business and delivers an exceptional in-studio experience through strong hospitality, communication, and attention to studio standards. As a positive Barry’s brand ambassador, the Lead supports the studio team, fosters memorable client experiences, and helps uphold the company’s community and culture. The position includes leading the studio in the absence of the GM, AGM, or COS; supporting and coaching team members; assisting clients and managing studio membership operations; supporting marketing and community engagement; and maintaining the Fuel Bar, studio spaces, and equipment. The Lead must be flexible and available for 4 to 5 shifts, including one weekend day, and may work weekends, holidays, mornings, or nights.

Requirements

Strong hospitality and customer service skills and alignment with Barry’s Mission, Vision, and Values.
Availability to work 4 to 5 shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
A can-do attitude when responding to client requests.
Cooperative manner and focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for studio appearance and cleanliness.
Ability to work cohesively with all Barry’s staff to support efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
At least 18 years of age.

Responsibilities

Serve as studio leader in the absence of the GM, AGM, or COS.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Provide hospitality and support with studio amenities to create personalized client experiences that positively affect sales and service.
Welcome clients, assist them, and act as a brand ambassador who delivers an experience consistent with the Barry’s brand.
Mentor, influence, and motivate peers while supporting Barry’s initiatives, practices, and policies.
Develop and maintain constructive working relationships with clients and staff.
Assist clients, build individual connections, and provide direction in response to questions or concerns.
Communicate timely and efficiently with studio leadership, peers, supervisors, and coworkers by phone, in writing, email, text, or in person.
Greet, assist, and check in customers; respond to questions in the studio, by phone, and by email.
Manage the studio membership database, register new clients, receive membership payments, and maintain the client base.
Support marketing initiatives, including client data capture and accuracy and communication about events and campaigns.
Motivate the team, build positive morale, promote accountability, celebrate successes, and help drive results.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Maintain operational excellence, a clean and welcoming studio, and knowledge of current promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service at the Fuel Bar; handle pre-orders and on-the-spot orders tailored to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Maintain schedule flexibility and meet minimum availability requirements, including work on weekends, holidays, mornings, or nights.
Help prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Help clean and maintain locker rooms to brand standards.
Support deep cleaning, organization, and servicing of common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels and support daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values.
Represent the Barry’s brand in the studio and throughout the Pennsylvania fitness community, and help enhance the community with studio and regional teams.
Maintain the client database and use its information to increase client contact.
Support and attend community social functions to generate business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools.