Client Operations Lead

Barry's•Chicago, IL

About The Position

The Client Operations Lead is an introductory leadership position that provides hands-on support for studio sales and operations, helping ensure efficiency and quality throughout the business. The role supports exceptional in-studio client experiences by working with the studio team to maintain high standards of hospitality, communication, cleanliness, and service. As a positive brand ambassador, the Client Operations Lead helps foster memorable experiences that reinforce Barry’s commitment to its fitness community. The position may serve as studio leader when the GM, AGM, or COS is absent. It supports client service and sales, membership and marketing operations, team coaching and morale, Fuel Bar service, facility upkeep, and community engagement. The role requires schedule flexibility, including availability for weekends, holidays, morning shifts, or night shifts, and adherence to minimum availability requirements.

Requirements

Strong hospitality and customer-service skills and alignment with Barry’s Mission, Vision, and Values.
Availability to work 4 to 5 shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
A can-do attitude when responding to client requests.
Cooperative manner and focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for studio appearance and cleanliness.
Ability to work cohesively with Barry’s staff to support efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old to apply.

Responsibilities

Serve as studio leader in the absence of the GM, AGM, or COS.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Support client hospitality and studio amenities to create personalized experiences that positively affect sales and service.
Welcome and assist clients as a brand ambassador, and provide a memorable experience consistent with the Barry’s brand.
Mentor, influence, and motivate peers in support of Barry’s initiatives, practices, and policies.
Build and maintain constructive, cooperative relationships with clients and staff.
Assist clients, build individual connections, and answer questions or address concerns.
Communicate timely and efficiently with supervisors and coworkers by telephone, in writing, by email or text, or in person.
Greet, assist, and check in customers; respond to questions at the studio, by phone, and by email.
Manage the studio membership database, register new clients, collect membership payments, and maintain the client base.
Support marketing initiatives by capturing and maintaining accurate client data and communicating about events and campaigns.
Build team morale and drive results through accountability and recognition of successes.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Maintain operational excellence and a clean, welcoming studio atmosphere.
Inform clients about studio promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service in the Fuel Bar; handle pre-orders and on-the-spot orders tailored to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Work a flexible schedule that may include weekends, holidays, morning shifts, or night shifts, and meet minimum availability requirements.
Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Help clean and maintain locker rooms to brand standards.
Assist with deep cleaning, organization, and service of common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels as part of laundry services.
Complete daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values daily.
Represent the Barry’s brand in the studio and throughout the PA fitness community.
Participate in and enhance the community with studio and regional teams.
Maintain the client database and use its information to increase client contact.
Support and attend community social functions to generate business, invite current and prospective clients to in-studio events, and conduct outreach through curated clienteling tools.