Client Operations Lead

Barry's•Chicago, IL

7d•$19 - $19•Onsite

About The Position

The Client Operations Lead is an introductory leadership position providing hands-on support for studio sales and operations and helping ensure efficiency and quality throughout the business. The role supports an exceptional in-studio client experience by working with the studio team to maintain high standards of hospitality, communication, and operational excellence. As a brand ambassador, mentor, and motivator, the Client Operations Lead helps foster memorable client experiences and a positive fitness community. The position also supports client service, marketing initiatives, team coaching, Fuel Bar operations, studio cleanliness, and community engagement.

Requirements

Strong hospitality and customer service skills and alignment with Barry’s Mission, Vision, and Values.
Availability to work 4 to 5 shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for studio appearance and cleanliness.
Ability to work cohesively with all Barry’s staff to ensure efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.

Responsibilities

Serve as studio leader in the absence of the GM, AGM, or COS.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Support the client experience through hospitality and studio amenities, creating personalized experiences that positively affect sales and service.
Act as a brand ambassador by welcoming and assisting clients and providing an experience consistent with the Barry’s brand.
Mentor, influence, and motivate peers in support of company initiatives, practices, and policies.
Develop and maintain constructive working relationships with clients and staff.
Assist clients, build individual connections, and provide direction in response to questions or concerns.
Communicate information to supervisors and coworkers in a timely and efficient manner by phone, in writing, email, text, or in person.
Deliver first-class client hospitality and service; greet, assist, and check in customers.
Respond to customer questions in the studio, by phone, and by email.
Manage the studio membership database, register new clients, receive membership payments, and maintain the client base.
Support marketing initiatives, including client data capture and accuracy and communication about events and campaigns.
Motivate the team and build positive morale to drive results through accountability and celebration of successes.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Deliver operational excellence in studio processes and maintain a clean, welcoming atmosphere.
Inform clients about studio promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service in the Fuel Bar; handle pre-orders and orders placed on the spot, customizing service to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Work a flexible schedule that may include weekends, holidays, morning shifts, and night shifts, and meet minimum availability requirements.
Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Help clean and maintain locker rooms to brand standards.
Assist with regular deep cleaning, organization, and service of common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels as part of laundry services.
Complete daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values.
Represent the Barry’s brand in the studio and throughout the Pennsylvania fitness community and help enhance the community with studio and regional teams.
Provide the highest level of hospitality to existing and new clients and maintain the client database to increase client contact.
Support and attend community social functions to generate new business, invite current and prospective clients to in-studio events, and conduct outreach using curated clienteling tools.