Client Operations Lead

Barry's•Boca Raton, FL

6d•$17 - $18

About The Position

The Client Operations Lead is an introductory leadership position providing hands-on support for studio sales and operations. The role helps ensure efficient, high-quality operations and an exceptional in-studio client experience through strong hospitality, communication, and brand representation. The Lead may serve as the studio leader when the GM, AGM, or COS is absent, and mentors and motivates peers while supporting studio initiatives, practices, and policies. The position combines client service and sales support with operational duties. These include greeting and checking in clients, answering questions, maintaining the membership database, registering clients and receiving payments, supporting marketing and community-building activities, and assisting with Fuel Bar orders and retail operations. The Lead also helps maintain a clean, welcoming studio, including class spaces, locker rooms, common areas, and laundry. The role requires flexibility to work weekends, holidays, and morning or night shifts, with availability for four to five shifts, including one weekend day.

Requirements

Strong hospitality and customer service skills, with alignment to Barry’s Mission, Vision, and Values.
Availability to work four to five shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for studio appearance and cleanliness.
Ability to work cohesively with all Barry’s staff to ensure efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.
Flexibility to work weekends, holidays, morning shifts, or night shifts and adhere to the work schedule and minimum availability requirements.

Responsibilities

Serve as studio leader when the GM, AGM, or COS is absent.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Support personalized client experiences through hospitality and studio amenities, with the goal of positively affecting sales and service.
Represent the Barry’s brand by warmly welcoming and assisting clients and delivering a memorable experience.
Mentor, influence, and motivate peers while supporting Barry’s initiatives, practices, and policies.
Develop and maintain constructive, cooperative working relationships with clients and staff.
Assist clients, build individual connections, and address questions or concerns.
Communicate information to supervisors and coworkers promptly and efficiently by phone, in writing, email, text, or in person.
Deliver first-class client experience and hospitality; greet, assist, and check in customers.
Respond to customer questions in the studio, by phone, and by email.
Maintain the studio membership database, register new clients, receive membership payments, and maintain the client base.
Support marketing initiatives, including accurate client data capture and communication about events and campaigns.
Build team morale and drive results through accountability and recognition of successes.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Deliver operational excellence across studio processes and maintain a clean, welcoming atmosphere.
Inform clients about studio promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service in the Fuel Bar; handle pre-orders and on-the-spot orders, customizing them to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Support studio preparation and cleaning before, after, and between classes, including cleaning equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Support cleaning and maintenance of locker rooms to brand standards.
Support deep cleaning, organization, and service of common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels as part of laundry services.
Complete daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values.
Represent the Barry’s brand within the studio and throughout the PA fitness community, and help enhance the community with studio and regional teams.
Provide the highest level of hospitality to existing and new clients, maintain the client database, and use its information to increase client contact.
Support and attend community social functions to generate business, invite current and prospective clients to in-studio events, and conduct outreach through curated clienteling tools.