Client Operations Lead

Barry's•Minneapolis, MN

About The Position

The Client Operations Lead is an introductory leadership position providing hands-on support for studio sales and operations. The role helps ensure efficiency, quality, and operational excellence while delivering an exceptional in-studio client experience. Acting as a positive brand ambassador, the Lead works with studio staff to maintain hospitality and communication standards, foster memorable client experiences, and support Barry’s fitness community. The Lead serves as the studio leader when the General Manager, Assistant General Manager, or COS is absent; mentors and motivates peers; supports client service, sales, marketing initiatives, and studio processes; and provides timely coaching and feedback to team members. The role also includes maintaining studio cleanliness and facilities, supporting the Fuel Bar and retail operations, and participating in training and community activities. Schedule flexibility is required, including availability for weekends, holidays, mornings, or nights.

Requirements

Strong hospitality and customer service skills and alignment with Barry’s Mission, Vision, and Values.
Availability to work 4 to 5 shifts, including one weekend day.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to demonstrate empathy.
Can-do attitude when responding to client requests.
Cooperative manner with a focus on team culture.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Ability to work cohesively with all Barry’s staff to support efficiency and effectiveness.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.

Responsibilities

Serve as studio leader in the absence of the GM, AGM, or COS.
Assess customer needs, maintain service quality standards, and evaluate customer satisfaction.
Support the client experience through hospitality and studio amenities, creating personalized experiences that positively affect sales and service.
Represent the Barry’s brand by welcoming and assisting clients and helping provide a memorable experience.
Mentor, influence, and motivate peers while supporting Barry’s initiatives, practices, and policies.
Develop constructive working relationships with clients and staff and maintain them over time.
Assist clients, build individual connections, and address questions or concerns.
Communicate information to supervisors and coworkers promptly and efficiently by phone, in writing, email, text, or in person.
Greet, assist, and check in customers; respond to questions in the studio, by phone, and by email.
Manage the studio membership database, register new clients, receive membership payments, and maintain the client base.
Support marketing initiatives, including client data capture and accuracy and communication about events and campaigns.
Motivate the team and build positive morale through accountability and celebrating successes.
Provide timely, same-day coaching and feedback to team members and communicate recaps to the line manager.
Maintain operational excellence and a clean, welcoming studio atmosphere.
Inform clients about current studio promotions, membership discounts, and special events.
Prepare quality shakes and provide customer service in the Fuel Bar; handle pre-orders and on-the-spot orders customized to customer needs.
Maintain product knowledge for studio retail operations.
Participate in relevant training, development programs, and meetings as directed by Operations leaders.
Maintain schedule flexibility and meet minimum availability requirements, including work on weekends, holidays, mornings, or nights.
Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors.
Help clean and maintain locker rooms to brand standards.
Assist with regular deep cleaning, organization, and servicing of common areas, including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
Collect, wash, and fold towels and support daily and weekly cleaning and maintenance checklists.
Uphold Barry’s community and culture standards and live the company mission, vision, and values daily.
Represent the Barry’s brand in the studio and throughout the PA fitness community and help enhance the community with studio and regional teams.
Provide existing and new clients with a high level of hospitality; maintain the client database and use its information to increase client contact.
Support and attend community social functions to generate business, invite current and prospective clients to in-studio events, and conduct outreach through curated clienteling tools.