Operations Manager- Cental/South

Comprehensive Mobile Care•Phoenix, AZ

About The Position

The Operations Manager supports CMC’s central and southern markets by optimizing scheduling, relationships, and strategies that improve patient access and business performance. The role connects operational excellence with market growth and supports facilities, coordinators, and service lines as CMC expands its regional reach. Comprehensive Mobile Care provides portable, onsite dentistry, audiology, optometry, and podiatry services at PACE Centers, Skilled Nursing Facilities, Assisted Living Facilities, Rehabilitation Centers, and Veteran’s Homes. Its mission is to serve underserved patients by easing the burden on clinical and administrative teams and enhancing patient comfort and safety through onsite care. The Operations Manager serves as the primary coordinator for nursing facilities in Arizona and New Mexico, including a PACE Center, and manages scheduling and operational support for those accounts. The role also supports expansion into additional states and facilities, develops partner relationships, improves service performance and patient access, and identifies opportunities for market growth.

Requirements

At least 2 years of experience in operations, healthcare coordination, or a related field.
Demonstrated ability to manage complex scheduling across multiple accounts or locations.
Strong analytical skills and comfort using data to identify trends and inform strategy.
Excellent written and verbal communication skills and a professional presence with external partners.
Ability to work independently and manage priorities without close supervision.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience working with managed care, capitated products, or MLR-driven metrics.
Experience with scheduling or EMR systems.
Familiarity with Arizona and/or New Mexico healthcare markets.

Responsibilities

Coordinate nursing facilities in Arizona and New Mexico, including a PACE Center, and manage scheduling and operational support for those accounts.
Partner with Comprehensive Mobile Insurance Care (CMIC) to identify, onboard, and launch services through new facility partnerships in additional states.
Build and maintain relationships with facility contacts, field teams, and internal CMC partners; serve as a point of contact for day-to-day problem solving.
Develop processes for service recovery and maintaining high customer satisfaction.
Optimize scheduling across assigned nursing facilities to increase patient volume and maximize clinical capacity.
Drive performance of the Comprehensive Mobile Insurance Care product by targeting services to improve Medical Loss Ratio (MLR), identifying gaps in covered services, and working with partners to address them.
Support growth of covered members at contracted facilities through relationship development and proactive engagement.
Identify opportunities to introduce additional CMC service lines at contracted facilities.
Train, onboard, and supervise new coordinators, and build documentation and processes for consistent execution.
Analyze assigned markets for short- and intermediate-term opportunities for growth, right-sizing, or increased market penetration.
Develop and present market recommendations to leadership.