Branch Operations Associate Manager Kerrville South

Wells Fargo Bank•Kerrville, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-line risk and operations to deliver strong customer service and colleague experience while ensuring teller work is completed accurately, on time, and in compliance with requirements. The associate manager handles operational and customer-support tasks, manages teller-line scheduling and daily operations, resolves or escalates issues, and works with branch employees, colleagues, customers, and mid-level managers. The position includes leading, coaching, motivating, and developing a diverse team; managing people and financial resources for branch operations; and supporting hiring and talent development. The role has customer contact and may involve assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. It does not involve taking an application or offering or negotiating terms for a dwelling-secured transaction. Loan Originator qualification and ongoing regulatory requirements apply. The position is based at 222 Sidney Baker St, Kerrville, Texas, and is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and apply critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to provide exceptional customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer and colleague experience and related performance-management processes and tools.
Perform operational and customer-support tasks and interact directly with customers.
Engage customers in conversations, build relationships, and provide excellent customer service.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve concerns or complaints, or escalate them as appropriate.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team to help direct reports reach their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, Wells Fargo policies and procedures, and escalation and remediation requirements.