Branch Operations Associate Manager Kerrville South

Wells Fargo•Kerrville, TX

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function operations and risk controls, while supporting high-quality customer service and colleague experience. It manages teller-line scheduling and daily operations, addresses operational issues under regional banking management, and helps ensure compliance with applicable regulations, policies, procedures, audits, and escalation requirements. The associate manager provides operational and customer support, assists customers with concerns and complaints, and builds customer relationships through direct interaction. The role coaches, motivates, and develops a diverse team, supports hiring and talent development, and manages people and financial resources allocated to branch operations. This is a Loan Originator (LO) position with customer contact. Duties may include assessing customer needs and referring interested customers for dwelling-secured products to a SAFE team member. The role may assist customers but does not take applications or offer or negotiate terms of a dwelling-secured transaction. LO qualification and ongoing regulatory requirements apply.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex customer issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, and constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to provide strong customer service and colleague experience and ensure timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team of direct reports to help them reach their potential and meet business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.