Branch Operations Lead - Jacksonville South

JPMorgan Chase & Co. • Saint Johns, SC

5d • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you support branch operations in partnership with the Branch Manager, branch employees, and specialist teams. You help ensure client transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service and relationship building with operational leadership and control responsibilities.

You assist clients with transactions, introduce them to self-service banking options, and help build trusted relationships. You also review branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations. The position requires successful completion of the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability and interest in educating branch team members and partners.
• Ability to build client connections, educate clients, and refer them to specialists when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand clients’ needs, check them into the waiting queue, and help ensure a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and work together to provide seamless service and address specialized financial needs.
• Educate clients about self-service options for accessing their accounts.
• Work with the Branch Manager on branch operations, loss control, compliance, audits, and secure branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED