Branch Operations Lead - South Vegas River, Henderson, Nevada
About The Position
As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and specialist teams to ensure clients’ financial transactions are handled accurately and carefully in compliance with bank policies, procedures, and regulatory requirements. You will support a welcoming client experience, help clients with transactions, introduce them to self-service banking options, and build lasting relationships. The role also leads day-to-day branch operations, including oversight of cash devices, operational reviews, and communication of current policies and procedures to the branch team. In partnership with the Branch Manager, you will help maintain strong loss-control, compliance, and audit standards so the branch operates smoothly and securely. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Adherence to policies, procedures, and regulatory banking requirements.
- Strong attention to detail, organization, and ability to manage multiple tasks.
- Leadership skills and operational proficiency, including transaction accuracy.
- Ability to work collaboratively and educate branch team members and partners.
- Ability to build client relationships, educate clients, and refer them to specialists when appropriate.
- Successful completion of the Branch Operations Lead Training Program before placement.
- Ability to travel as required for in-person training and meetings.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate clearly and politely, identify clients’ needs, and manage their entry into the waiting queue.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues quickly and effectively while following bank policies and procedures.
- Connect clients with branch colleagues and specialists to support their financial needs.
- Explain self-service banking options to help clients access their accounts at any time.
- Support branch operations with the Branch Manager, including loss control, compliance, and audits.
- Review branch operations and keep the branch team informed about policies and procedures.
Benefits
- Competitive total rewards package, including base salary.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
