Branch Operations Lead - Tropicana and Eastern, Las Vegas, Nevada
About The Position
At Chase, the Branch Operations Lead works closely with the Branch Manager, branch employees, and other experts to oversee branch operations and help ensure clients’ financial transactions are handled accurately and carefully in accordance with company policies, procedures, and regulatory requirements. The role combines client service and relationship-building with operational leadership, including helping clients use self-service banking options and keeping the branch team informed about policies and procedures. The position supports an inviting branch environment and helps maintain strong standards for control, compliance, loss prevention, and audits. The successful candidate completes the Branch Operations Lead Training Program before placement and must be able to travel as required for in-person training and meetings. The role is based at the Tropicana and Eastern branch in Las Vegas, Nevada.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings.
- Successful completion of the Branch Operations Lead Training Program before placement.
- Strong attention to detail and organizational skills to manage multiple tasks.
- Leadership skills and operational proficiency, including ensuring transaction accuracy.
- Ability to work collaboratively and educate branch employees and partners.
- Ability to build client relationships, educate clients, and refer them to experts when needed.
- Commitment to following policies, procedures, and regulatory banking requirements.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
- Communicate clearly and politely to understand client needs, assist them, and manage their place in the waiting queue.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues promptly and effectively while following bank policies and procedures.
- Introduce clients to branch employees and coordinate service for specialized financial needs.
- Explain self-service options that allow clients to access their accounts at any time.
- Work with the Branch Manager on branch operations, loss control, compliance, and audits.
- Help educate branch employees and partners and keep them informed about policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and/or discretionary incentive compensation for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
