Store Manager - Silverado Store (Las Vegas Nevada)

Salvation Army Careers•Las Vegas, NV

4d•Onsite

About The Position

The Store Manager plans and directs the day-to-day operations of the Silverado Store, supporting The Salvation Army Adult Rehabilitation Program. The role promotes a positive shopping and donor experience, strengthens customer service and teamwork, and works to improve sales and profitability in line with budgets and goals. The Store Manager schedules, supervises, trains, and evaluates store personnel; oversees store and donation-site operations, merchandise processing and rotation, cash handling, paperwork, safety, and loss prevention; and completes additional duties as assigned. The position pays $20.00 per hour.

Requirements

High school diploma or GED equivalent.
At least 3 years of previous retail management or supervisory experience.
Ability to operate a POS system/cash register and schedule and supervise store employees.
Valid driver's license and proof of insurance.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects including files, drawers, clothing and merchandise carts, rolling racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to operate a telephone and a scale used to sell goods at checkout.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Responsibilities

Plan and direct the day-to-day operations of the assigned store.
Develop strategies to improve customer service, drive store sales, and increase profitability according to budget and goals.
Maintain positive customer, donor, and community relations; resolve complaints and ensure prompt, efficient service.
Schedule store employees to provide appropriate coverage in the store and donation center.
Coordinate daily morning and shift-change team meetings, and conduct weekly store meetings.
Ensure table rotations and clearance-table rotations are completed on schedule without disrupting courteous checkout.
Supervise employees to ensure compliance with published directives and guidelines.
Interview and process new store employees; train new personnel on Salvation Army store policies and procedures.
Issue disciplinary warnings, conference reports, employee evaluations, and goals in coordination with the HR Generalist/Coordinator and District Sales Manager.
Ensure Material Handlers meet daily back-room processing goals and that products are ready for clearance-table rotation.
Ensure employees working donation sites follow donation procedures effectively and efficiently.
Maintain adequate change, safeguard register and safe cash, and bank cash receipts according to ARCC policy.
Complete assigned tasks and process paperwork according to review standards, including time-and-attendance compliance.
Attend monthly district meetings and hold monthly store meetings to communicate policies and directives.
Establish and maintain safety measures consistent with ARC policy and government regulations, and report hazards to Administration.
Protect store property and the building, and implement appropriate loss-prevention measures.
Transfer between stores at the direction of Command Retail Directors and Command Administration, if directed.
Perform other written or verbal duties assigned by the District Sales Manager, Command Retail Directors, and Command Administration.