Store Manager - Silverado Store (Las Vegas Nevada)

The Salvation Army Southern California•Las Vegas, NV

4d•Onsite

About The Position

The Store Manager plans and directs the day-to-day operations of the Silverado Store, which supports The Salvation Army Adult Rehabilitation Program. The role promotes a positive shopping and donor experience, strong customer service, teamwork, and store performance. The Store Manager oversees staff scheduling, supervision, hiring, training, performance management, store and donation-center operations, merchandise processing and rotation, cash handling, safety, loss prevention, and required paperwork. The position pays $20.00 per hour.

Requirements

High school diploma or GED equivalent.
At least 3 years of previous retail management or supervisory experience.
Ability to operate a POS system/cash register and schedule and supervise store employees.
Valid driver's license and proof of insurance.
Ability to pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to operate a telephone and a scale for checkout sales.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Responsibilities

Plan and direct the day-to-day operations of the assigned store.
Develop strategies to improve customer service, drive sales, and increase profitability in line with budgets and goals set by Command Retail Directors and Command Administration.
Maintain positive customer, donor, and community relations; resolve complaints and ensure quick, efficient service.
Schedule employees to provide appropriate coverage in the store and donation center, and coordinate daily morning and shift-change team meetings.
Schedule table rotations while maintaining quick and courteous checkout.
Supervise employees to ensure compliance with published directives and guidelines.
Interview and process new store employees for hiring, and train new personnel on Salvation Army store policies and procedures.
Issue disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
Ensure clearance tables are rotated on schedule and that products are ready for timely rotation.
Ensure Material Handlers meet daily back-room processing goals and that donation-site staff follow donation procedures effectively and efficiently.
Ensure adequate change is available at the start of each day; safeguard register and safe cash; and bank cash receipts according to ARCC policy.
Complete assigned tasks and paperwork in accordance with review standards, particularly time and attendance requirements.
Attend monthly district meetings and conduct monthly store meetings to inform personnel about policies and directives; also conduct weekly store meetings with the team.
Establish and maintain safety measures consistent with ARC policy and governmental regulations, and report hazards to Administration.
Protect store property and the building, and implement appropriate loss-prevention measures.
Transfer between stores when directed by Command Retail Directors and Command Administration.
Perform other written or verbal duties assigned by the District Sales Manager, Command Retail Directors, or Command Administration.