Member Service Representative - Las Vegas, Nevada

CommunityAmerica Credit Union•Las Vegas, NV

About The Position

The Member Service Representative provides prompt and professional financial support to new and existing Credit Union members through phone calls and written communication. The role focuses on creating a positive member experience, building and enhancing member relationships, and fostering financial peace of mind. The position works in a fast-paced contact center environment and may require travel to other credit union facilities. Open shifts are Tuesday–Saturday, Friday–Tuesday, or Sunday–Thursday, each from 10 a.m. to 7 p.m., with two consecutive days off as listed for each schedule.

Requirements

High school diploma or equivalent.
One year of experience in a financial institution or customer service position.
Ability to function and thrive in a high-volume, high-production environment.
Ability to multitask and adapt to changes in systems, processes, and procedures.
Ability to work effectively both independently and as part of a team.
Self-motivated and driven by goals.
Ability to maintain a high level of confidentiality.
Effective conflict-resolution and communication skills.
Ability to adhere to a daily schedule to meet member needs.
Must be able to be bonded.
Able to lift up to 20 pounds from time to time.
Able to stoop, bend, reach, or stand for extended periods.
Able to sit and use a computer for extended periods.

Nice To Haves

Associate or bachelor’s degree.
Knowledge of credit union services and products.

Responsibilities

Determine member needs and educate members about beneficial products and services.
Follow verification procedures to protect member data, accounts, and personal information and ensure accuracy and security.
Provide quality service that exceeds member expectations by using available resources, resolving issues quickly, and applying creative problem-solving.
Partner with internal and external departments to resolve member inquiries and issues.
Process account transactions accurately at members’ request.
Research member questions and accurately communicate resolutions or the steps needed to resolve them.
Meet minimum performance goals and adhere to Contact Center scorecard requirements.
Promote honest and open communication throughout the credit union.
Demonstrate behaviors consistent with the credit union’s values, philosophies, and leadership characteristics.
Collaborate with internal departments to ensure workflows and processes provide the best service to members.