Service Technician - Las Vegas

New Earth Residential•Las Vegas, NV

3d•Onsite

About The Position

The Service Technician supports all aspects of community operations under the direction of the Service Supervisor and Community Manager. The role focuses on keeping residential units, common areas, grounds, amenities, and mechanical systems clean, safe, functional, and well maintained while providing courteous service to residents. Workdays and hours may be adjusted based on community needs. The typical schedule is five days per week, eight hours per day, averaging 40 hours, and may include weekends and after-hours emergency service. On-call availability is required as needed. The position also supports the Urban Village Program by helping publicize community events, encouraging resident participation, supporting applicable garden boxes and beehives, contributing to community enhancement projects, sharing potential vendor and partner contacts, and informing residents about opportunities to become program facilitators.

Requirements

High school diploma or equivalent.
Ability to accurately follow detailed oral and written instructions.
Strong customer-service skills and a commitment to courteous, friendly service.
Ability to set priorities, manage time effectively, and achieve assigned goals.
Problem-solving ability and adaptability to changing priorities.
Strong verbal and written communication and organizational skills; ability to work with onsite staff, residents, supervisors, corporate associates, and vendors.
Proficient in English.
Ability to track and manage inventory of materials and parts.
Ability to lift up to 50 pounds and handle chemicals safely.
Availability for emergency calls during nights and weekends as needed.
Attention to detail and commitment to assessing and maintaining common areas and amenities.
Proficiency in Outlook, Excel, Word, and internet applications.
Ability to perform the listed physical demands, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, and hearing; visual acuity to operate hand tools; and ability to work subject to weather.

Nice To Haves

HVAC/R certification.
Bilingual language skills are highly encouraged.
A strong foundation in business principles.
Leadership ability.

Responsibilities

Perform general maintenance duties in common areas and provide support for community operations.
Be available for on-call responsibilities and emergency calls as needed, including nights and weekends.
Complete service requests in occupied apartments independently and promptly, in accordance with company and property standards.
Oversee property maintenance with a focus on resident satisfaction and occupancy goals.
Participate in preventive maintenance programs and repair mechanical systems to preserve property value.
Maintain the cleanliness of grounds and common areas.
Follow safety protocols while completing tasks and handle chemicals safely.
Provide courteous and friendly service to residents.
Assist with and report on community inspections and quality assurance reviews.
Perform additional related duties as assigned.
Distribute and display the monthly Urban Village Newsletter and encourage resident participation in upcoming events.
Promote garden boxes and beehives where applicable and participate in the annual Impact Day community enhancement projects.
Share relevant vendor and potential partner information with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through the sign-up process to become resident facilitators.