Service Manager - Cadillac of Las Vegas

Sonic Automotive•Las Vegas, NV

About The Position

Cadillac of Las Vegas, part of the Sonic Automotive family of dealerships, is hiring a Service Manager to lead its service department. The manager oversees service advisors and technicians, department processes, workflow, scheduling, labor management, customer service, documentation, and regulatory compliance. The role also involves tracking key performance indicators, developing team members, managing budgets, and aligning service operations with dealership objectives. Compensation includes a monthly draw plus commission. The posting lists on-target earnings of $10,000 to $18,000 per month; commission and potential production bonuses may vary based on sales and performance. The employer describes opportunities for training, professional development, and advancement within the company.

Requirements

3–5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service, repair, and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license and clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Nice To Haves

Experience with the Cadillac/GM brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.

Responsibilities

Lead and manage service advisors and technicians to maintain strong performance and customer service.
Develop and implement service department processes to improve efficiency and workflow.
Ensure service documentation, including repair orders and warranty claims, is completed accurately and on time.
Monitor and analyze department KPIs to improve performance and profitability.
Train, develop, and mentor service team members.
Ensure compliance with dealership policies, procedures, and industry regulations.
Oversee work scheduling, staff shifts, and labor management to control costs.
Address customer concerns promptly and work to exceed service quality and satisfaction expectations.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with dealership objectives.