Service Manager - Cadillac of Las Vegas

Sonic Automotive•Las Vegas, NV

1d•$10,000 - $18,000

About The Position

Cadillac of Las Vegas, a Sonic Automotive family dealership, is hiring a Service Manager to lead its service department. The role oversees service advisors and technicians, department processes, documentation, performance metrics, staff development, scheduling, customer concerns, budgets, and coordination with other dealership departments. Compensation is monthly draw plus commission, with on-target earnings of $10,000 to $18,000 per month. Commission and production bonuses may also be paid based on sales or individual or team performance.

Requirements

3–5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Nice To Haves

Experience with the Cadillac/GM brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.

Responsibilities

Lead and manage service advisors and technicians to maintain high performance and customer service.
Develop and implement service department processes to improve efficiency and workflow.
Ensure accurate and timely service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and profitability.
Train, develop, and mentor service team members.
Maintain compliance with dealership policies, procedures, and industry regulations.
Oversee work scheduling, staff shifts, and labor management to control costs.
Address customer concerns promptly and work to exceed service-quality and customer-satisfaction expectations.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with dealership objectives.