Customer Service Agent - Las Vegas Airport

Enterprise Mobility•Paradise, NV

9d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Service Agent at its Las Vegas Airport branch, located at 7135 Gilespie Street, Las Vegas, NV 89119. The role provides friendly, efficient service throughout the rental car process, including supporting Emerald Aisle members and helping customers select vehicles according to program guidelines. The agent helps create an efficient customer environment and ensures transactions are handled quickly. This is a full-time position paying $16 per hour, with a 40-hour-per-week schedule. It is a union position with shift-bid schedules and requires open availability for days, evenings, overnights, weekends, and holidays. The role may involve working in customer-facing positions such as Return Agent, Exit Booth Agent, or Greeter as needed.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least one year of customer service and sales experience in retail, guest services, hospitality, or administrative support.
Current and valid driver's license.
No more than two moving violations and/or at-fault accidents on driving record within the past three years.
No drug- or alcohol-related driving convictions within the past five years, such as DUI or DWI.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must be available to work any shift and any day of the week, including nights, overnights, weekends, and holidays; schedule is determined through shift bidding.

Responsibilities

Assist customers with vehicle exchanges and returns to ensure the rental process is pleasant, smooth, and efficient.
Review rental parameters, rates, and service charges with customers; verify the return date and time on rental agreements and review charges at vehicle return.
Answer customer questions and provide assistance based on their needs and requests, including understanding differences among the brands’ products and services.
Greet customers, make eye contact, address customers by name, verify rental agreements and reservations, and thank customers at the end of transactions.
Prepare Rental Agreement Folders with all required information.
Offer customers directions, maps, local-area information, and appropriate service information.
Answer telephone calls in a friendly, helpful, and prompt manner.
Work in customer-facing positions and, when necessary, perform Return Agent, Exit Booth Agent, and/or Greeter tasks.
Resolve customer issues fairly and equitably to support customer loyalty.
Maintain rental counters and customer areas in a neat, orderly, and safe condition, and keep counters stocked with appropriate supplies.
Assist customers in queues to minimize wait times and provide efficient service.