Customer Service Agent - Las Vegas Airport

Enterprise•Las Vegas, NV

8d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Service Agent for its National/Alamo operation at 7135 Gilespie Street, Las Vegas, Nevada. The position pays $16 per hour and provides friendly, efficient service throughout the rental car process, with a focus on assisting Emerald Aisle members and selecting vehicles according to program guidelines. Agents help make customer transactions quick and efficient and maintain a welcoming environment. The role works in a union position with shift-bid scheduling for 40 hours per week. Open availability is required, including days, evenings, overnights, weekends, and holidays. Agents may work in different customer-facing positions, including Return Agent, Exit Booth Agent, and Greeter, as needed for customer service.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least 1 year of customer service and sales experience in retail, guest services, hospitality, or administrative support.
Current and valid driver’s license.
No more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years, such as DUI or DWI.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must be available to work any shift and any day of the week, including nights, overnights, weekends, and holidays; scheduling is determined through a shift bid.

Responsibilities

Assist customers with vehicle exchanges and returns to ensure the rental process is pleasant, smooth, and efficient.
Review rental parameters with customers, confirm they understand rates and service charges, verify return dates and times, and review charges when vehicles are returned.
Answer customer questions and provide assistance tailored to their needs and requests, including understanding differences among the brands’ products and services at the Las Vegas Airport.
Greet customers, make eye contact, address customers by name, verify rental agreements and reservations, and thank customers at the end of transactions.
Prepare Rental Agreement Folders with all required information.
Provide directions, maps, local-area information, and relevant service information.
Answer telephone calls promptly and helpfully.
Work in customer-facing roles such as Return Agent, Exit Booth Agent, and Greeter when needed.
Resolve customer issues fairly and equitably to support customer loyalty and company interests.
Keep rental counters and customer areas neat, orderly, and safe, and ensure counters are stocked with appropriate supplies.
Assist customers in the queue to reduce waiting time and provide efficient service.
Greet and fulfill Emerald Aisle club members’ needs and provide vehicle selections according to program guidelines.