Return Agent - Las Vegas Airport

Enterprise Mobility•Paradise, NV

6d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at the Las Vegas Airport Rental Car Facility, 88 E Warm Springs Road, Las Vegas, NV 89119. The Return Agent provides friendly, efficient service throughout the rental return process, assists customers, maintains a welcoming and efficient environment, and helps ensure transactions are quick and accurate. This is a full-time, union position paying $15 per hour, with shift-bid scheduling for 40 hours per week. Open availability is required, including days, evenings, overnight shifts, weekends, and holidays.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
High school diploma or G.E.D. required.
At least 1 year of customer service or sales experience in retail, guest services, or hospitality.
Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years, such as DUI or DWI.
Must be able to work any shift and any day of the week, including nights, overnights, weekends, and holidays; schedule is determined by shift bid.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges and provide accurate receipts.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.