Customer Service - Return Agent - Tallahassee Airport

Enterprise•Tallahassee, FL

23h•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent to provide friendly, efficient service throughout the rental car return process. The role assists customers returning vehicles, helps create a welcoming and efficient environment, and supports quick, accurate transactions. The position is located at Tallahassee Airport (TLH), 3300 Capital Cir SW, Tallahassee, FL 32310, and pays $15.00 per hour. Available schedules are Tuesday–Saturday, 11:00 a.m.–8:00 p.m.; Tuesday–Saturday, 5:00 a.m.–2:00 p.m.; or Sunday–Thursday, 5:00 a.m.–2:00 p.m. Each listed schedule includes two consecutive days off.

Requirements

At least 1 year of continuous customer service, retail, or administrative support experience.
A current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, on the driving record within the last 3 years disqualifies candidates.
No drug- or alcohol-related convictions on the driving record within the past 5 years, including DUI/DWI.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
Must be at least 18 years old.
High school diploma or G.E.D. required.

Responsibilities

Greet customers arriving on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges, review them, and provide an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.