Customer Service - Return Agent - Pensacola Airport

Enterprise • Pensacola, FL

1d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent to provide friendly, efficient service during the rental car return process. The role is located at Pensacola Airport (PNS), 2430 Airport Blvd, Pensacola, Florida. Starting pay is $15 per hour.

The available schedule is Monday through Thursday and Sunday, 5:00 a.m. to 2:30 p.m., with Friday and Saturday off. The role includes interacting with customers, reviewing rental charges, documenting concerns, checking returned vehicles, and keeping the lot organized.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or G.E.D. required.
• At least 1 year of continuous customer service, retail, or administrative support experience.
• Current and valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
• No more than 1 excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, on the driving record within the last 3 years.
• No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed dialogue.
• Remind customers to check for personal belongings and turn any found items into lost and found with the vehicle unit number, date, and time recorded.
• Review rental charges and provide customers with an accurate receipt.
• Professionally explain transportation options to the airport terminal and thank customers using the prescribed dialogue.
• Ask customers about their service and satisfaction and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized to support ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED